The study group sessions are now being recorded and posted by book and chapter as listed below. This will facilitate 24/7 access to the presenters’ materials and encourage greater participation. There is no cost to access this new website feature. If you experience technical difficulties, please contact Janice Walpert @ (979) 862-6026.
Office Administration
Chapter 1: Filing Systems
Audio Recording
Outline
Chapter 2: File Management
Audio (coming soon!)
Handout
Certification Review Guide
Chapter 3: Filing Rules and Standards
Audio (coming soon!)
Handout
12 Rules of Filing
Filing Rules
Alphabetic Indexing Rules
Filing and Alphabetizing
Chapter 4: Verbal Communication: Fundamentals
Audio Recording
PowerPoint Presentation
Chapter 5: Verbal Communication: Professional Communication Applications
Audio Recording
PowerPoint Presentation
Chapter 6: Research and Reference Materials
Audio Recording
PowerPoint Presentation
Chapter 7: Composing and Editing Written Communication
Audio Recording
Writing Tips Toolkit
Proofreaders Marks
Chapter 8: Writing Business Documents
Audio Recording
PowerPoint Presentation
Chapter 9: Producing Documents in Final Format
Audio Recording
Chapter 10: Information Distribution
Audio Recording
Handout
Chapter 11: Rules of Grammar
Audio Recording
Chapter 12: Business Etiquette
Audio Recording
Office Administration Flash Cards
Office Systems & Technology
Chapter 1: Terminology & Basic Concepts of Information Processing
Audio Recording
PowerPoint Presentation
Chapter 2: Hardware for Computer Operations (coming soon!)
Chapter 3: Telecommunications & Network Technologies
Audio Recording
PowerPoint Presentation
Chapter 4: The Networked Enterprise (coming soon!)
Chapter 5: System Security
Audio Recording
PowerPoint Presentation
Chapter 6: Document Layout and Design (coming soon!)
Chapter 7: Document Production
Audio Recording
Chapter 8: System Software for Computer Operations & Management
Audio Recording
PowerPoint Presentation
Chapter 9: Software for Business Application
Audio Recording (coming soon!)
PowerPoint Presentation
Chapters 10 and 11: Furniture, Equipment & Supplies Ergonomics (coming soon!)
Office Systems & Technology Word Find Puzzle
Office Systems & Technology Flash Cards
Office Systems & Technology Flash Card Word Scramble
Management
Chapter 1: Basic Management Principles (coming soon!)
Chapter 2: Recruitment, Selection, and Performance Evaluation
Audio Recording
Study Tips
Accomplishments Grid Example
Professional Development Plan Example
Training Summary Example
Chapter 3: Legal and Ethical Issues
Audio Recording
PowerPoint Presentation
Chapter 4: Job Analysis, Training and Development
Audio Recording
Chapter 5: Compensation, Benefits and Record Keeping (coming soon!)
Chapter 6: Accounting Procedures, Part I
Audio Recording
Chapter 7: Accounting Procedures, Part II
Audio Recording
Chapter 8: Financial Statement Analysis and Managerial Accounting (coming soon!)
Chapter 9: Time Management
Audio Recording
Chapter 10: Communication (coming soon!)
Advanced Organizational Management
Chapter 1: Critical Thinking
Audio Recording
PowerPoint Presentation
Chapter 2: Strategic Planning - Mission & Values
Audio Recording
PowerPoint Presentation
Chapter 3: Allocating Resources
Audio Recording
Chapter 4: Mentoring and Training
Audio Recording
PowerPoint Presentation
PowerPoint Presentation
Chapter 5: Conducting Research
Audio Recording
Chapter 6: Organizational Leadership
Audio Recording
PowerPoint Presentation
Chapter 7: Team Building and Team Leading (coming soon!)
Chapter 8: Solving Problems and Resolving Conflict
Audio (coming soon!)
Groupthink Video
Delphi Video
Conflict Video
Chapter 9: Conducting Meetings
Audio (coming soon!)
Handout
Chapter 10: Communication
Audio Recording (coming soon!)
Handout
Chapter 11: Legal Issues in Communication
Audio Recording
PowerPoint Presentation
Chapter 12: Professional Protocol
Audio Recording
Key Words from the CAP Book